Refund policy

If something isn’t right or you just change your mind, we are happy to accept a return.

Below you’ll find everything you need to know about returning an online order, in-store purchase, or faulty item. Take a moment to read through our policy, and then head to the instructions below.

THE IMPORTANT STUFF – OUR RETURNS POLICY
CHANGED YOUR MIND?

If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products subject to the following conditions:

• Our products do not fall under the "Returnable Policy". The amount will be refunded only if an entirely damaged or wrong product is received and submitted with sufficient proof.

RECEIVED SOMETHING FAULTY?

If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. We would also love to make you a cup of tea to say sorry but some things just aren’t possible.

Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning. That’s fair, right?

HOW TO RETURN AN ONLINE ORDER BY POST?

If you received a faulty item in your online order and it’s not convenient to return it to a store, get in touch with us so we can help.

• Once we receive the package and confirm that it meets the Returns Policy above, we’ll process your refund and send you an email to let you know.
• The refund will appear in your bank account about 3-5 days after you hear from us. If there are any issues or your return doesn’t meet our policy, we’ll send your parcel back to you, but we’ll contact you about it first.